Horrible service and bad support

Horrible experience, it's really sad to see. A couple of years back they were great but seems like they have changed the company policy.

I ordered fibre at the end of November and got charged the monthly fee on first December without having received my router from them. I figured the router would come in a few days but nothing came, after struggling to talk to any support for the whole of December I only got my router mid January. They said they would charge back my account for December but they never did.

Once I eventually got the router I thought at least it would work but daily my fibre switches off for 10-20 min. This happens multiple times a day. Again I spent so much time contacting support to try fix the issue but they could not fix it. Eventually when I cancelled my service because it was so useless they charge R2700 just to cancel.

Honestly it's horrible service.