Horrible service

I had been trying to call this company the past 8 hours, each time I would hold on for more than an hour and get no response. When I eventually got to the reception she sent me back to the main menu where I waited for hours and still my call was not picked up. I resorted to the WhatsApp and I waited for 3 hours and was attended to by Kaya who only asked "How can I assist you today?" and never responded to my requests afterwards. All I need is to settle my account with them.