horrible service

my card got swallowed and I had to create a new one. I keep getting an error whenever I tried uploading the new card info on the portal. It doesn't even Debit from the 2nd card that I had upload as a backup card. you can never reach an agent on a telephonic call, instead you get a robot on whatsapp called Willlie who will put you through to an agent that never gets back to you. I tried reaching out for the past 3days and I'm only getting a response today. to think I'd be assisted, I have been having a back and forth with the agent for the past 7 hours without internet access. definitely canceling 😞