Horrible service

Horrible service.

I’m currently in the process of moving and opted for the prepaid WiFi option to avoid a last-minute cancellation. I wanted to pay for the new month before my service expired, but the EasyPay number provided wasn’t working.

I’ve spoken to multiple people across the billing and support teams, but no one has been able to assist. Instead, I’ve been transferred from one department to another, eventually looping back to the same teams three times. Each time, I’ve had to explain the entire situation from the beginning.

I’ve been speaking to the WhatsApp support line since 08:00. It’s now 14:00, and I’m still waiting to be transferred back to billing for what feels like the millionth time.

I also called through to the sales line to request an escalation. I was promised a callback, which I’m still waiting for.

To make matters worse, my line has now been disconnected, and I have no reference number or payment link to resolve the issue.

This has been an incredibly frustrating experience. Based on the level of service and lack of assistance I’ve received, I would not recommend Webafrica to anyone.