Horrible service

I bought an LTE SIM card and paid for it in November, sent through all required documents and was later told that the address on my proof of residence doesn’t correspond to that on the application (I had made mention of the fact that the reason for this was due to moving to a new home hence they didn’t correspond and I don’t have any accounts under my name, I could only provide the bank statement)

I was emailing back and forth with an agent and he/she advised that we cancel the application and I get my refund then restart the application with corresponding addressed or send through an affidavit stating the above reason, which I did and post that agreement or that last correspondence, the agent has gone silent, the account remains active but I DO NOT HAVE MY SIMCARD NOR MAKING USE OF THEIR DATA SERVICES

I have tried to reach out to the same agent and my efforts were futile, I tried the WhatsApp functionality and that is a tedious task all on its own so maybe this medium will help

Please send me back my money and I will outsource another service provider as this has left a very bad taste in my mouth after I thought this was going to be great service considering it was a referral... the person that referred me is a aware now of this and is reconsidering too. Simple communication or attention would have eradicated this escalation

My ID number is *** Contacts *** Email address: ***

Thanks