MM
Molebogeng M
1 reviews | Active since May 2026
27 May 2026, 14:50
Horrible service
For the past 2 years I’ve been using their service, it was great. I recently requested to switch to Easypay method and that was the start of a ********** back and forth with them, their agents will only “escalate” the issue and that would be the last time you hear from them, I’ve been talking to different agents for almost 2 months, requesting a refund from them. Now with the Easypay method, I can’t pay for the service because apparently the account doesn’t exist, the agents take forever to reply. It’s been a torturous month with these people.
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Webafrica's replyOfficial
27 May 2026, 14:55Hi Molebogeng,
We understand how frustrating this experience has been, especially after having a positive service experience for such a long time before the payment method change created ongoing complications. Dealing with repeated escalations, delayed feedback, and payment difficulties over an extended period would understandably leave you feeling exhausted and disappointed.
Your concerns regarding the Easypay migration and the refund request have been logged with our Billing Team, and they are currently working on a resolution. The issue appears to be linked to the account/payment profile synchronisation on the Easypay side, which can affect both payment recognition and account visibility if the migration does not complete correctly.
We also understand your concern around communication delays and having to repeat the same issue to multiple agents. At this stage, the focus is on correcting the billing profile and resolving the outstanding refund matter so that your account can function normally again without further payment complications.
We appreciate your patience while the Billing Team works through this and finalises the necessary corrections.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply27 May 2026, 14:55
Official
Hi Molebogeng,
We understand how frustrating this experience has been, especially after having a positive service experience for such a long time before the payment method change created ongoing complications. Dealing with repeated escalations, delayed feedback, and payment difficulties over an extended period would understandably leave you feeling exhausted and disappointed.
Your concerns regarding the Easypay migration and the refund request have been logged with our Billing Team, and they are currently working on a resolution. The issue appears to be linked to the account/payment profile synchronisation on the Easypay side, which can affect both payment recognition and account visibility if the migration does not complete correctly.
We also understand your concern around communication delays and having to repeat the same issue to multiple agents. At this stage, the focus is on correcting the billing profile and resolving the outstanding refund matter so that your account can function normally again without further payment complications.
We appreciate your patience while the Billing Team works through this and finalises the necessary corrections.
Warm regards,
Webafrica Crew
Webafrica Crew