lQ
laula Q
1 reviews | Active since Jun 2022
04 Jun 2026, 11:22
horrible service
am really tired of complaining . Firstly i have been trying to pay my account fron the 25th and its been giving me issues until i decided to do an EFT ON THE FIRST YET THEY ARE STILL WANT TO CHARGE ME 50 FOR BOUNCED DEBIT ORDER . SECONDLY MY NETWORK HAS TENDENCY OF BEING DOWN EVERYDAY AROUND 6 UNTILL I FALL ASLEEP . when i report it you agents always make me do the same settings thats do not work am really tired of this
Helpful (0)
Replies (5)0
Replies (5)
Webafrica's replyOfficial
04 Jun 2026, 12:02Hi Laula,
We understand how frustrating it must be trying to make a payment without success, and then still being charged a debit order fee. When you’re actively trying to settle your account, running into issues like this can be very discouraging.
Debit order attempts are processed on the last working day of the month, and if the payment is returned as unpaid, the system automatically applies this fee. In terms of your connectivity issue, especially with the connection dropping around the same time daily, it’s important we determine whether the issue is device‑related or network‑related. Please try placing the SIM card into a mobile phone, switch on mobile data, and monitor if the same issue occurs. This will help identify whether the issue is with the device setup or the network itself so the right corrective steps can be taken. Once you’ve tested this, please send us a direct message on Hello Peter with your findings, and we’ll take it further to ensure the issue is properly addressed.
Warm regards,
The Webafrica Crew
We understand how frustrating it must be trying to make a payment without success, and then still being charged a debit order fee. When you’re actively trying to settle your account, running into issues like this can be very discouraging.
Debit order attempts are processed on the last working day of the month, and if the payment is returned as unpaid, the system automatically applies this fee. In terms of your connectivity issue, especially with the connection dropping around the same time daily, it’s important we determine whether the issue is device‑related or network‑related. Please try placing the SIM card into a mobile phone, switch on mobile data, and monitor if the same issue occurs. This will help identify whether the issue is with the device setup or the network itself so the right corrective steps can be taken. Once you’ve tested this, please send us a direct message on Hello Peter with your findings, and we’ll take it further to ensure the issue is properly addressed.
Warm regards,
The Webafrica Crew
Webafrica's reply04 Jun 2026, 12:02
Official
Hi Laula,
We understand how frustrating it must be trying to make a payment without success, and then still being charged a debit order fee. When you’re actively trying to settle your account, running into issues like this can be very discouraging.
Debit order attempts are processed on the last working day of the month, and if the payment is returned as unpaid, the system automatically applies this fee. In terms of your connectivity issue, especially with the connection dropping around the same time daily, it’s important we determine whether the issue is device‑related or network‑related. Please try placing the SIM card into a mobile phone, switch on mobile data, and monitor if the same issue occurs. This will help identify whether the issue is with the device setup or the network itself so the right corrective steps can be taken. Once you’ve tested this, please send us a direct message on Hello Peter with your findings, and we’ll take it further to ensure the issue is properly addressed.
Warm regards,
The Webafrica Crew
We understand how frustrating it must be trying to make a payment without success, and then still being charged a debit order fee. When you’re actively trying to settle your account, running into issues like this can be very discouraging.
Debit order attempts are processed on the last working day of the month, and if the payment is returned as unpaid, the system automatically applies this fee. In terms of your connectivity issue, especially with the connection dropping around the same time daily, it’s important we determine whether the issue is device‑related or network‑related. Please try placing the SIM card into a mobile phone, switch on mobile data, and monitor if the same issue occurs. This will help identify whether the issue is with the device setup or the network itself so the right corrective steps can be taken. Once you’ve tested this, please send us a direct message on Hello Peter with your findings, and we’ll take it further to ensure the issue is properly addressed.
Warm regards,
The Webafrica Crew
lQ
laula Q's updateReviewer Update
04 Jun 2026, 12:07sir i said i have been trying to pay before the first it kept on giving me errors
i have screenshots n conversations to show. u guys are not being helpful yet am expected to pay full amount for service that goes off from 6 pm. your response has no solution or showing any interest in my issues getting resolved because this happens everyday and this is all you can say ?
i have screenshots n conversations to show. u guys are not being helpful yet am expected to pay full amount for service that goes off from 6 pm. your response has no solution or showing any interest in my issues getting resolved because this happens everyday and this is all you can say ?
lQ
laula Q's update04 Jun 2026, 12:07
Reviewer Update
sir i said i have been trying to pay before the first it kept on giving me errors
i have screenshots n conversations to show. u guys are not being helpful yet am expected to pay full amount for service that goes off from 6 pm. your response has no solution or showing any interest in my issues getting resolved because this happens everyday and this is all you can say ?
i have screenshots n conversations to show. u guys are not being helpful yet am expected to pay full amount for service that goes off from 6 pm. your response has no solution or showing any interest in my issues getting resolved because this happens everyday and this is all you can say ?
Webafrica's replyOfficial
04 Jun 2026, 14:59Hi Laula,
To help, we have arranged for a billing support callback to securely guide you through making a payment directly ASAP.
Warm regards,
The Webafrica Crew
To help, we have arranged for a billing support callback to securely guide you through making a payment directly ASAP.
Warm regards,
The Webafrica Crew
Webafrica's reply04 Jun 2026, 14:59
Official
Hi Laula,
To help, we have arranged for a billing support callback to securely guide you through making a payment directly ASAP.
Warm regards,
The Webafrica Crew
To help, we have arranged for a billing support callback to securely guide you through making a payment directly ASAP.
Warm regards,
The Webafrica Crew
lQ
laula Q's updateReviewer Update
08 Jun 2026, 15:13hi i waited for their call . i even logged a call . my internet goes down from 6 till i dont know when coz i end up falling asleep. and when i request credit it will be rejected yet am without internet everyday when i came back from work . a called was logged and closed after 2 minutes then it was escalated its over 72 hours still no response . reference is #406876 . i hinestly do not know what to say to you guys anymore . you guys service is really horrible
lQ
laula Q's update08 Jun 2026, 15:13
Reviewer Update
hi i waited for their call . i even logged a call . my internet goes down from 6 till i dont know when coz i end up falling asleep. and when i request credit it will be rejected yet am without internet everyday when i came back from work . a called was logged and closed after 2 minutes then it was escalated its over 72 hours still no response . reference is #406876 . i hinestly do not know what to say to you guys anymore . you guys service is really horrible
Webafrica's replyOfficial
08 Jun 2026, 16:44ref#W***
Hi Laula
Hi Laula
We understand how frustrating this experience has been, especially with recurring downtime in the evenings, delayed responses to logged faults, and uncer*****y around resolution timelines. That kind of inconsistency is not what we aim for, and we hear your concerns.
While the team continues to follow up on your reference (#406876), we also want to help you stabilise your LTE connection in the meantime. LTE performance can be highly sensitive to signal quality, router placement, and network congestion, so a few targeted checks can make a meaningful difference.
LTE stability checks and expert tips
1. Router placement (very important)
LTE routers rely on mobile signal strength. Place your router near a window or in an elevated position. Thick walls, metal objects, and appliances can weaken signal significantly, leading to evening dropouts.
LTE routers rely on mobile signal strength. Place your router near a window or in an elevated position. Thick walls, metal objects, and appliances can weaken signal significantly, leading to evening dropouts.
Why this matters:
A stronger signal (measured in dBm) directly improves stability, reduces packet loss, and prevents sudden disconnects during peak hours.
A stronger signal (measured in dBm) directly improves stability, reduces packet loss, and prevents sudden disconnects during peak hours.
2. Check signal strength indicators (lights on your LTE router)
While models vary, most LTE routers use similar indicators:
While models vary, most LTE routers use similar indicators:
- Power light (solid green/blue): The router is powered correctly
- LTE/Signal light (1–5 bars or signal icon): Indicates mobile network strength
- 1–2 bars: weak signal, expect instability
- 3 bars: moderate, usable, but may fluctuate
- 4–5 bars: strong and stable connection
- Internet/WAN light (solid): Connected to the network
- Flashing or red LTE light: No connection or poor network registration
Why this matters:
These lights help isolate whether the issue is signal-related, network-related, or device-related without guesswork.
These lights help isolate whether the issue is signal-related, network-related, or device-related without guesswork.
3. Restart your router during dropouts
A full power cycle refreshes the LTE session and reconnects to the nearest available tower. This can temporarily restore stability if the session has degraded.
A full power cycle refreshes the LTE session and reconnects to the nearest available tower. This can temporarily restore stability if the session has degraded.
4. Check for peak-time congestion (very likely in your case)
LTE networks are shared. Evening drops (around 18:00 onwards) often indicate tower congestion in your area.
LTE networks are shared. Evening drops (around 18:00 onwards) often indicate tower congestion in your area.
Why this matters:
Even with a strong signal, too many users on the same tower reduce available bandwidth, causing slowdowns or disconnects.
Even with a strong signal, too many users on the same tower reduce available bandwidth, causing slowdowns or disconnects.
5. Test SIM in another device (if possible)
This helps confirm whether the issue is router-specific or network-related.
This helps confirm whether the issue is router-specific or network-related.
Important context on LTE behaviour
Unlike fibre, LTE performance is influenced by environmental and network load factors. This is why signal strength alone doesn’t always guarantee stability, especially during peak hours.
We understand how disruptive this has been, particularly after repeated follow-ups and delays on your case. Your reference (#406876) remains under active review, and the team is continuing to engage on resolution. We are here for you.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply08 Jun 2026, 16:44
Official
ref#W***
Hi Laula
Hi Laula
We understand how frustrating this experience has been, especially with recurring downtime in the evenings, delayed responses to logged faults, and uncer*****y around resolution timelines. That kind of inconsistency is not what we aim for, and we hear your concerns.
While the team continues to follow up on your reference (#406876), we also want to help you stabilise your LTE connection in the meantime. LTE performance can be highly sensitive to signal quality, router placement, and network congestion, so a few targeted checks can make a meaningful difference.
LTE stability checks and expert tips
1. Router placement (very important)
LTE routers rely on mobile signal strength. Place your router near a window or in an elevated position. Thick walls, metal objects, and appliances can weaken signal significantly, leading to evening dropouts.
LTE routers rely on mobile signal strength. Place your router near a window or in an elevated position. Thick walls, metal objects, and appliances can weaken signal significantly, leading to evening dropouts.
Why this matters:
A stronger signal (measured in dBm) directly improves stability, reduces packet loss, and prevents sudden disconnects during peak hours.
A stronger signal (measured in dBm) directly improves stability, reduces packet loss, and prevents sudden disconnects during peak hours.
2. Check signal strength indicators (lights on your LTE router)
While models vary, most LTE routers use similar indicators:
While models vary, most LTE routers use similar indicators:
- Power light (solid green/blue): The router is powered correctly
- LTE/Signal light (1–5 bars or signal icon): Indicates mobile network strength
- 1–2 bars: weak signal, expect instability
- 3 bars: moderate, usable, but may fluctuate
- 4–5 bars: strong and stable connection
- Internet/WAN light (solid): Connected to the network
- Flashing or red LTE light: No connection or poor network registration
Why this matters:
These lights help isolate whether the issue is signal-related, network-related, or device-related without guesswork.
These lights help isolate whether the issue is signal-related, network-related, or device-related without guesswork.
3. Restart your router during dropouts
A full power cycle refreshes the LTE session and reconnects to the nearest available tower. This can temporarily restore stability if the session has degraded.
A full power cycle refreshes the LTE session and reconnects to the nearest available tower. This can temporarily restore stability if the session has degraded.
4. Check for peak-time congestion (very likely in your case)
LTE networks are shared. Evening drops (around 18:00 onwards) often indicate tower congestion in your area.
LTE networks are shared. Evening drops (around 18:00 onwards) often indicate tower congestion in your area.
Why this matters:
Even with a strong signal, too many users on the same tower reduce available bandwidth, causing slowdowns or disconnects.
Even with a strong signal, too many users on the same tower reduce available bandwidth, causing slowdowns or disconnects.
5. Test SIM in another device (if possible)
This helps confirm whether the issue is router-specific or network-related.
This helps confirm whether the issue is router-specific or network-related.
Important context on LTE behaviour
Unlike fibre, LTE performance is influenced by environmental and network load factors. This is why signal strength alone doesn’t always guarantee stability, especially during peak hours.
We understand how disruptive this has been, particularly after repeated follow-ups and delays on your case. Your reference (#406876) remains under active review, and the team is continuing to engage on resolution. We are here for you.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew