RV
Riandi V

1 reviews | Active since Aug 2017

02 Aug 2017, 11:15

HORRIBLE SERVICE

<p>Dear WebAfrica,</p> <p> </p> <p>Please update your system.</p> <p> </p> <p>After receiving terrible service regarding communication and assitance with Installation of Fibre to the home I cancelled my application MONTHS AGO. I have still been receiving bills each month.</p> <p> </p> <p>Whenever I phoned for assistance or feedback, I would have to hold for a minimum of 20 to 30 minutes before receiving assistance - and this is not the type of service provider I want.</p> <p> </p> <p>The only people to answer their phones in a quick fassion are the ones working in the sales department...</p> <p> </p> <p>But I would strongly advise ANYONE applying for Internet to rather go with a different service provider, it will save you much effort and energy in the long run.</p> <p> </p> <p>LEVEL-7 is amazing and hassle free! </p> <p>Thank you LEVEL-7 for the great service, glad to have you as a service provider.</p> <p> </p> <p> </p>

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Replies (1)
Webafrica
Webafrica's reply02 Aug 2017, 11:32
Official

Hello ,

Thank you so much for your enquiry.

We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay

Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah