HORRIBLE SERVICE!!!

I took out a package with Webafrica and right from the start i got pathetic service. I was promised id wait 2 days and ended up waiting longer!!!I then recieved my package and was charged in full only to find out id have to pay the 1st of the new month again. I requested for my debit order date to be the 20th of each month to ensure that i dont have declines on my account. I have had countless declines and not to mention the negative effect it has on my credit profile!!Someone named Tsepang emailed me and told me in so many words that i had to accept that my debit date would be the 1st of each month.I was then ignored blatently an dmy account suspended. I recieved an email that i could pay before the end of the month but my account is now suspended and who is responsible for the reconnection fees!Who will rectify my credit profile and who will pay me back the R8.50 amounts that i was charged for decline transactions!?? When you call them,you get put on hold and its like torture listening to those STUPID JOKES!!!! I was put on hold and the lady just went missing. I need answers.