HORRIBLE SERVICE

I am EXTREMELY unhappy with the service I’m experiencing from Webafrica.

I logged a ticket with intermittent Packet Loss on my line on 09 November 2023 @ 07:34. Today is 20 November 2023, and I am STILL experiencing the same issue, I’ve reopened my ticket about 5 times providing the same feedback over and over again and I keep getting asked the same questions.

There has been ZERO progress, not one of the agents I’m talking to has a clue about previous communication, and even though I’ve been told a Manager Callback takes 24 Hours, and after requesting a Call THREE TIMES I am yet to be contacted. As stated to NUMEROUS agents I will be working from home next year and I would need a reliable ISP to work with, seeing as though Webafrica has NO INTENT of assisting me I will have no choice but to cancel my service.