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Tholoana T
1 reviews | Active since May 2012
02 Apr 2026, 13:32
Horrible service
I cancelled my line in January 2026 on the app however the line has nit been cancelled to date . They debit my account everymonth and this month they debited R 1102.00 I have been waiting for over an hour for their urgent to explain what thi amount is for ??????
Helpful (0)
Replies (5)0
Replies (5)
Webafrica's replyOfficial
02 Apr 2026, 13:56 Hello Tholoana,
We understand how concerning and frustrating this situation must be, especially after submitting a cancellation request and continuing to see debits on your account, along with the long wait times when trying to get clarity. Having to follow up repeatedly while still being billed is not the experience we want for our clients.
We’ve checked your account and can confirm that the amount of R1,120.71 relates to your LTE service. The service was activated on 5 March and you have been billed for the period 05-03-2026 to 31-03-2026 (***). As billing is done one month in advance, the charge also includes your April billing (***).
Regarding the service you cancelled, we would like to take a closer look to ensure this is resolved correctly. Please send us a direct message on Hello Peter confirming the physical address linked to the Vuma Reach service in question so we can investigate further.
Warm regards,
Webafrica Crew
We understand how concerning and frustrating this situation must be, especially after submitting a cancellation request and continuing to see debits on your account, along with the long wait times when trying to get clarity. Having to follow up repeatedly while still being billed is not the experience we want for our clients.
We’ve checked your account and can confirm that the amount of R1,120.71 relates to your LTE service. The service was activated on 5 March and you have been billed for the period 05-03-2026 to 31-03-2026 (***). As billing is done one month in advance, the charge also includes your April billing (***).
Regarding the service you cancelled, we would like to take a closer look to ensure this is resolved correctly. Please send us a direct message on Hello Peter confirming the physical address linked to the Vuma Reach service in question so we can investigate further.
Warm regards,
Webafrica Crew
Webafrica's reply02 Apr 2026, 13:56
Official
Hello Tholoana,
We understand how concerning and frustrating this situation must be, especially after submitting a cancellation request and continuing to see debits on your account, along with the long wait times when trying to get clarity. Having to follow up repeatedly while still being billed is not the experience we want for our clients.
We’ve checked your account and can confirm that the amount of R1,120.71 relates to your LTE service. The service was activated on 5 March and you have been billed for the period 05-03-2026 to 31-03-2026 (***). As billing is done one month in advance, the charge also includes your April billing (***).
Regarding the service you cancelled, we would like to take a closer look to ensure this is resolved correctly. Please send us a direct message on Hello Peter confirming the physical address linked to the Vuma Reach service in question so we can investigate further.
Warm regards,
Webafrica Crew
We understand how concerning and frustrating this situation must be, especially after submitting a cancellation request and continuing to see debits on your account, along with the long wait times when trying to get clarity. Having to follow up repeatedly while still being billed is not the experience we want for our clients.
We’ve checked your account and can confirm that the amount of R1,120.71 relates to your LTE service. The service was activated on 5 March and you have been billed for the period 05-03-2026 to 31-03-2026 (***). As billing is done one month in advance, the charge also includes your April billing (***).
Regarding the service you cancelled, we would like to take a closer look to ensure this is resolved correctly. Please send us a direct message on Hello Peter confirming the physical address linked to the Vuma Reach service in question so we can investigate further.
Warm regards,
Webafrica Crew
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Tholoana T's updateReviewer Update
02 Apr 2026, 14:09THAT IS DEFINETELY NOT CORRECT THE BILLING FOR THE LTE COST IS R599 PER MONTH AND I HAD ALREADY PAID R808.00 WHEN I ORDERED IT IS WHAT IS THE R1120.71 FOR ?????
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Tholoana T's update02 Apr 2026, 14:09
Reviewer Update
THAT IS DEFINETELY NOT CORRECT THE BILLING FOR THE LTE COST IS R599 PER MONTH AND I HAD ALREADY PAID R808.00 WHEN I ORDERED IT IS WHAT IS THE R1120.71 FOR ?????
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Tholoana T's updateReviewer Update
02 Apr 2026, 14:11SO YOU WANT TO TELL ME THAT FOR THE SIMCARD AND ROUTER 1MONTHS USAGE =R 1928.00 I SIGNED UP FOR A R599.00 CONTRACT NOT WHAT YOU GUYS ARE DEBITING ??????
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Tholoana T's update02 Apr 2026, 14:11
Reviewer Update
SO YOU WANT TO TELL ME THAT FOR THE SIMCARD AND ROUTER 1MONTHS USAGE =R 1928.00 I SIGNED UP FOR A R599.00 CONTRACT NOT WHAT YOU GUYS ARE DEBITING ??????
Webafrica's replyOfficial
02 Apr 2026, 14:22 Hello Tholoana, we are here for you and to ensure you are assisted, and all your concerns are addressed - we have arranged for a billing support call back for your profile. Our teams will investigtae the account and call you to assist ASAP.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply02 Apr 2026, 14:22
Official
Hello Tholoana, we are here for you and to ensure you are assisted, and all your concerns are addressed - we have arranged for a billing support call back for your profile. Our teams will investigtae the account and call you to assist ASAP.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
TT
Tholoana T's updateReviewer Update
02 Apr 2026, 14:30AND I CANCELED MY OTHER LINE IN JANUARY AND TO DATE THE LINE HAS NOT BEEN CANCELED AND YOU KEEP DEBITING MY ACCOUNT
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Tholoana T's update02 Apr 2026, 14:30
Reviewer Update
AND I CANCELED MY OTHER LINE IN JANUARY AND TO DATE THE LINE HAS NOT BEEN CANCELED AND YOU KEEP DEBITING MY ACCOUNT