Horrible service

We logged a fault with Webafrica on 10-02-2023 after maintenance to the fibre network in the area and our Fibre did not come back on like everyone else's. After 3 days we received a message stating "Your fault has now exceeded our standard service level agreement timeframe. Due to the nature of your fault, it has now been escalated to our EXCO Team. During this process, your Senior Faults Technician assigned to your case will be in communication with you throughout the day. ". This had us optimistic that it was being handled properly seeing my wife works from home and stable internet is very important. The next and ONLY communication after that was an email confirming the support ticket has been closed without the problem being solved or us having feedback on a restoration time. Horrible service to a loyal customer. Worst part is, this is not the first time this has happened.