HORRIBLE SERVCE RECEIVED FROM WEBAFRCA AND OPENSERVE

I logged a call on the internet providers whatsapp help line last week Thursday 30/06/2022. I was in need of a technician to fix my fibre line. I have been constantly requesting assistance from them but I have not received any joy. It is almost a week. I am expressing my anger because this is a new level of poor service delivery which i pay for, they keep promising that they would send somebody out but nobody has come. I am very disappointed in their service and i would like readers to know that they are not to be trusted. The last agent i spoke told me that it was useless contacting them because it was out of their hands and it is now on the open serve calendar. I am very frustrated because have paid these guys to provide me with what i paid for but it seems that they don't really care about their customers expectations in terms of service quality, response time, or overall customer experience. The factors that have a negative effect on customer service are inefficient support staff, lack of real time support, or unable to understand your customer needs. Openserve needs to send out the technicians to fix my faulty fibre line as per Webafrica. So right now i am not sure who is the **** here is it Webafrica or Openserve- C.K ***