MH
Michelle H
1 reviews | Active since Oct 2015
30 Apr 2026, 23:10
Horrible place!!!
I cancelled my account last year because we immigrated to Canada. It was accepted and confirmed that my last debit order would be end of Feb. Unfortunately they tried to deduct over R1000 end of March and en of April (today) for hardware etc. I sent several emails requesting and confirming a collection date. I was then told the day before collection that we can just leave the hardware in the house, NO CHARGE, Well, obviously Lebo was lying and trying to get extra money from me. This needs to be sorted!!! I am done.
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Webafrica's replyOfficial
04 May 2026, 09:06Hi Michelle,
We acknowledge how upsetting and frustrating this situation has been, especially after your account cancellation was confirmed due to your relocation and further debit attempts were made thereafter. Your concerns around the conflicting information provided regarding the hardware collection and unexpected deductions are clearly noted.
We have escalated this matter to our Finance Team for a full review of the account, including the debit orders raised after February and the handling of the hardware return. The Finance Team will reach out directly to you to provide further assistance and clarity as part of this review. This feedback will also be shared with our Service Quality Team to assess the handling of the interaction and ensure greater consistency and accountability going forward.
If you would like to continue engaging or follow up on this matter, you are welcome to do so via direct message on Hello Peter, where the team can continue supporting you until the issue is fully resolved.
Warm regards,
Webafrica Crew
We acknowledge how upsetting and frustrating this situation has been, especially after your account cancellation was confirmed due to your relocation and further debit attempts were made thereafter. Your concerns around the conflicting information provided regarding the hardware collection and unexpected deductions are clearly noted.
We have escalated this matter to our Finance Team for a full review of the account, including the debit orders raised after February and the handling of the hardware return. The Finance Team will reach out directly to you to provide further assistance and clarity as part of this review. This feedback will also be shared with our Service Quality Team to assess the handling of the interaction and ensure greater consistency and accountability going forward.
If you would like to continue engaging or follow up on this matter, you are welcome to do so via direct message on Hello Peter, where the team can continue supporting you until the issue is fully resolved.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 09:06
Official
Hi Michelle,
We acknowledge how upsetting and frustrating this situation has been, especially after your account cancellation was confirmed due to your relocation and further debit attempts were made thereafter. Your concerns around the conflicting information provided regarding the hardware collection and unexpected deductions are clearly noted.
We have escalated this matter to our Finance Team for a full review of the account, including the debit orders raised after February and the handling of the hardware return. The Finance Team will reach out directly to you to provide further assistance and clarity as part of this review. This feedback will also be shared with our Service Quality Team to assess the handling of the interaction and ensure greater consistency and accountability going forward.
If you would like to continue engaging or follow up on this matter, you are welcome to do so via direct message on Hello Peter, where the team can continue supporting you until the issue is fully resolved.
Warm regards,
Webafrica Crew
We acknowledge how upsetting and frustrating this situation has been, especially after your account cancellation was confirmed due to your relocation and further debit attempts were made thereafter. Your concerns around the conflicting information provided regarding the hardware collection and unexpected deductions are clearly noted.
We have escalated this matter to our Finance Team for a full review of the account, including the debit orders raised after February and the handling of the hardware return. The Finance Team will reach out directly to you to provide further assistance and clarity as part of this review. This feedback will also be shared with our Service Quality Team to assess the handling of the interaction and ensure greater consistency and accountability going forward.
If you would like to continue engaging or follow up on this matter, you are welcome to do so via direct message on Hello Peter, where the team can continue supporting you until the issue is fully resolved.
Warm regards,
Webafrica Crew