Horrible payment methods and customer care lack of proficiency

Their payment methods and reconnection process is terrible. The user/customer experience with this service provider is really unpleasant and frustrating. I've had issues with my bank because my phone was ******, my debit could not be paid on the 1st, I've been trying to get reconnected for close to 3 hours now as they are still unable to provide me with an alternate payment method, as their system is not allowing me to make a online card payment. The customer care agents are not proficient enough to tend to queries most of the time. In the meantime I'm losing work hours as I work remotely.