Horrible onboarding and customer service

I signed up for Webafrica's LTE service 2 weeks ago, at first everything seemed fine. Sim got delivered last week Tuesday, I noticed on my client zone that it did not update and was still saying "Rica approved", After contacting support regarding this issue I was told that its fine it won't affect activation time. So I patiently waited the 48 hours but no luck. On Thursday I contacted support again and they said they will escalate my activation, and that it should be on by Friday afternoon. Come Saturday I was told by support that they cant do anything as MTN needs to activate the sim. In the mean time my router started showing signal. Now today, They resolved my client zone issue, and I'm being told that everything is in order on webafrica side and that there is a system fault at MTN. How is it possible that every single system involved for the activation of a service breaks at the same time. I have been a loyal customer of Webafrica for nearly 5 years. And all I get is empty promises and no service delivery.