Horrible ISP

I don’t even know where to start with this one. Webafrica is honestly the worst ISP I have ever had to deal with. My nightmare started when I contacted them towards the end of May to have a fibre line installed through Vumatel. The line was installed but from the very onset I had issues with internet connectivity. The line was not active even though they had activated it. Technicians were sent to my residence and after about 2 hours and changing the fibre box, I was told it’s sorted. Or so I thought. It literally worked for 2 weeks and then nothing. No internet connection at all. I contacted Webafrica and then about 2-3 days of back and forth with their agents on WhatsApp techs were dispatched again, they spent half the day at my house trying to sort out my line. They eventually left and told me the problem was not with Vumatel but Webafrica. So there was no resolve. Again I was on the WhatsApp platform with the agents from Webafrica, the day even ended and there was no resolve. The next day again same exercise, troubleshooting the same issue for hours wasting ones time and then eventually telling you they will despatch a tech. All these techs being dispatched to my house while we are going through a pandemic. I have kids at home and now I have to deal with people in and out of my home. Eventually, after an entire week of not having internet services, it was restored. I asked Webafrica if I will be credited for all this downtime and I was told they will get back to me. To this day nothing. They debuted their full service fee. Last week Wednesday. On the 28/07/2021 my internet speeds slowed down. I was watching buffer after buffer even though I had paid a full subscription fee. I ignited it, but the next day it seems to have gotten worse. The apps on my TV were not even loading. I decided to suck it up and contact Webafrica again against my will because I knew what she’ll I was about to go through. Again the troubleshooting and being asked the same questions over and over persisted. This is a very frustrating exercise, and when you question it you are told a ticket cannot be logged if the troubleshooting is not done. Mind you that some of these agents simply disconnect the chat if they are unable to assist you. Or just disappear without any kind of resolve if it is time to knock off, which was the case when I was being assisted by an agent called Iman on the 01/08/2021. Today is the 04/08/2021, I still cannot watch TV properly, can’t even update my phone or the apps on my phone. I have requested twice to be called by a manager and I’m told a manager callback takes 24 hours. Imagine. I have asked to cancel this service because I don’t see what I’m paying for. They keep telling me about a cancellation fee which I have no intention of paying because frankly I’m frustrated to the point where I want nothing to do with Webafrica. They want to penalize me yet they are the ones in breach of contract. I signed up for UNCAPPED, UNSHAPED, UNTHROTTLED internet which they have not been able to deliver over the course of these two months. So why must I be punished? I just want to cancel and find an ISP that can provide me with the service I pay for because Webafrica is not that company. I know that they will not reply to this as they won’t even allow you to contact their complaints department directly, messages need to be passed on to them via their WhatsApp platform. Dealing with these people has been the most frustrating and infuriating experience I have ever had. And I honestly just want out. I have also lodged a complaint with the consumer Ombud as I honestly don’t see any other way forward. They clearly cannot get my fibre connection sorted so I really don’t see any reason to continue using their services.