Horrible horrible service with no sense of urgency

I have been trying to active my fibre and man it has been a horrible experience. I am the one that has been calling to follow up after their agents give me promises of things getting resolved. I am no waiting for my router so that I can complete the connection. The last agent said I would get the way bill number for the router last week already and today another agent says there is no waybill number created yet. All the while I am already showing as active on my webafrica customer zone and being charged for a service I have not even used yet.

I have had great service from Webafrica, I do not know what this service I am getting now is. I wish I had chosen another ISP for this. Even after telling all these agents that I urgently need to be up and running as I work from home they seem to not have any sense of urgency at all