MK
Modiegi K
1 reviews | Active since Jul 2020
07 Jun 2026, 17:37
Horrible horrible horrible
There is mo customer support. This company has proven over and over that they don’t care about customers. It’s been 2 days without wifi, no support whatsoever. You get told to hold on the app for 30 minutes to an hour at a time especially when it’s closer to their ‘working hours’
I don’t know why I ever signed up for this nonsense. If there was a zero star rating I would do that. In 2026 a company that doesn’t practice TCF?!?!
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
08 Jun 2026, 12:17Hi there,
We understand how frustrating it must be to be without internet while also struggling to get through to support. When your connection is down, being able to access help quickly is essential, and not having that can feel very overwhelming. This situation has not met the level of support and responsiveness we aim to provide, especially when you’re trying to get back online.
From our side, there are no outages detected, but we can see your line shows an up status with no active session, which often points to a cabling issue. Please try the following:
Ensure the Ethernet cable is connected to the WAN port on your Zyxel router
Confirm the other end is connected to LAN 3 on the Openserve ONT
Restart both the router and ONT, then allow a few minutes for them to reconnect
If the issue persists, please let us know via direct message on Hello Peter:
What the internet/globe light is doing on the router
What the PON and LOS lights are doing on the ONT
This will help us determine the next step more accurately.
We will continue working with you to get your service stable so you can get back online without further disruption.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be without internet while also struggling to get through to support. When your connection is down, being able to access help quickly is essential, and not having that can feel very overwhelming. This situation has not met the level of support and responsiveness we aim to provide, especially when you’re trying to get back online.
From our side, there are no outages detected, but we can see your line shows an up status with no active session, which often points to a cabling issue. Please try the following:
Ensure the Ethernet cable is connected to the WAN port on your Zyxel router
Confirm the other end is connected to LAN 3 on the Openserve ONT
Restart both the router and ONT, then allow a few minutes for them to reconnect
If the issue persists, please let us know via direct message on Hello Peter:
What the internet/globe light is doing on the router
What the PON and LOS lights are doing on the ONT
This will help us determine the next step more accurately.
We will continue working with you to get your service stable so you can get back online without further disruption.
Warm regards,
Webafrica Crew
Webafrica's reply08 Jun 2026, 12:17
Official
Hi there,
We understand how frustrating it must be to be without internet while also struggling to get through to support. When your connection is down, being able to access help quickly is essential, and not having that can feel very overwhelming. This situation has not met the level of support and responsiveness we aim to provide, especially when you’re trying to get back online.
From our side, there are no outages detected, but we can see your line shows an up status with no active session, which often points to a cabling issue. Please try the following:
Ensure the Ethernet cable is connected to the WAN port on your Zyxel router
Confirm the other end is connected to LAN 3 on the Openserve ONT
Restart both the router and ONT, then allow a few minutes for them to reconnect
If the issue persists, please let us know via direct message on Hello Peter:
What the internet/globe light is doing on the router
What the PON and LOS lights are doing on the ONT
This will help us determine the next step more accurately.
We will continue working with you to get your service stable so you can get back online without further disruption.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be without internet while also struggling to get through to support. When your connection is down, being able to access help quickly is essential, and not having that can feel very overwhelming. This situation has not met the level of support and responsiveness we aim to provide, especially when you’re trying to get back online.
From our side, there are no outages detected, but we can see your line shows an up status with no active session, which often points to a cabling issue. Please try the following:
Ensure the Ethernet cable is connected to the WAN port on your Zyxel router
Confirm the other end is connected to LAN 3 on the Openserve ONT
Restart both the router and ONT, then allow a few minutes for them to reconnect
If the issue persists, please let us know via direct message on Hello Peter:
What the internet/globe light is doing on the router
What the PON and LOS lights are doing on the ONT
This will help us determine the next step more accurately.
We will continue working with you to get your service stable so you can get back online without further disruption.
Warm regards,
Webafrica Crew