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Eddie L
1 reviews | Active since Dec 2018
10 Dec 2018, 14:31
Horrible Fibre Service... Even worse Customer Service
I've signed up to get Fibre at home from WebAfrica but even after gladly taking money from my credit card, 10 days later the service is still not working. And numerous phone calls and emails later hey have not been of any help sorting out the problem, and have hardly even rep**** to any of my complaints or queries. They have only made contact twice - just to blame Telkom and OpenServe (who have both been extremely helpful and checked their services more than once to make sure the fault is not on their side). The worst part is that nobody at WebAfrica seems to be able, or even worse, willing to hep me in any way. This is honestly some of the worst customer service I have ever experienced!
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Replies (2)EL
Eddie L's updateReviewer Update
10 Dec 2018, 17:12Thanks to an amazingly friendly and helpful guy named Heinrich Dourie this has been resolved... I really wish he could have been there the first day I phoned WebAfrica! At least I have internet at home now! Thank you Heinrich!
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Eddie L's update10 Dec 2018, 17:12
Reviewer Update
Thanks to an amazingly friendly and helpful guy named Heinrich Dourie this has been resolved... I really wish he could have been there the first day I phoned WebAfrica! At least I have internet at home now! Thank you Heinrich!
Webafrica's replyOfficial
11 Dec 2018, 08:09Hi Eddie
Thank you for your the time taken to update your review.
We have escalated your feedback to the service managers on site to investigate into your initial review and will ensure all required internal action to improve immediately Sir.
We also thank you so much, for your kind words - with regards to the service delivery received from our senior tech Heinrich Dourie. He cannot stop smiling in appreciation of your efforts to make mention of him - thank you again for this
Thank you for your the time taken to update your review.
We have escalated your feedback to the service managers on site to investigate into your initial review and will ensure all required internal action to improve immediately Sir.
We also thank you so much, for your kind words - with regards to the service delivery received from our senior tech Heinrich Dourie. He cannot stop smiling in appreciation of your efforts to make mention of him - thank you again for this
Eddie - it truly means so much to us.
Kind regards,
Webafrica
Kind regards,
Webafrica
Webafrica's reply11 Dec 2018, 08:09
Official
Hi Eddie
Thank you for your the time taken to update your review.
We have escalated your feedback to the service managers on site to investigate into your initial review and will ensure all required internal action to improve immediately Sir.
We also thank you so much, for your kind words - with regards to the service delivery received from our senior tech Heinrich Dourie. He cannot stop smiling in appreciation of your efforts to make mention of him - thank you again for this
Thank you for your the time taken to update your review.
We have escalated your feedback to the service managers on site to investigate into your initial review and will ensure all required internal action to improve immediately Sir.
We also thank you so much, for your kind words - with regards to the service delivery received from our senior tech Heinrich Dourie. He cannot stop smiling in appreciation of your efforts to make mention of him - thank you again for this
Eddie - it truly means so much to us.
Kind regards,
Webafrica
Kind regards,
Webafrica