Horrible Experience with Octotel and Webafrica

I have been a happy customer for almost 2 years. about a month and a half ago I requested to move my fibre to my new apartment (1 floor down) Octotel installed the fibre box last week friday 26th July 2019 and after numerous calls and wasted airtime my internet is still not active. All the promises to call me back, promises that they will come on the day to get it sorted, still nothing. Myself and wife work from home and its critical to have an internet connect, business is standing still at the moment. I have referred Webafrica to friends and family, I hope they not getting this terrible service.