Horrible experience all-round

Simply getting through to WebAfrica is a nightmare. I just ran out of airtime, again, while waiting to be assisted by one of their operators. So far I've only managed to get through to them once (out of perhaps a dozen attempts) after wasting over 10 minutes worth of airtime, again.

The problem is my fibre order has been stuck at stage 3 since 28 November - a process which ought to take 7 - 21 days (according to their "customer zone"). Granted, it was December. But excluding public holidays, more than 21 days have long passed either way.

Last Wednesday, on the only occasion I managed to personally get through to them, I spoke with a consultant who ensured me it would be sorted out no later than that Friday (but if it wasn't he told me to send him an email). The problem had not been solved by Friday, so I sent him an email - no response. So I sent him another email - still no response.

Yesterday morning (Monday) I finally heard from him and he told me the matter would be resolved before the end of the day (but to email him at 13:00 if it wasn't). When the time came, nothing had been resolved and I emailed him - you guessed it, no response. At COB I emailed him again - no response.

This morning I attempted to make contact again, and I finally received a brief promise of sorting this out. But the end of the day is quickly approaching and nothing has changed.

Waiting for two months to have this sorted out is completely ridiculous, not to mention the poor service, false promises, and bad communication.