Horrible customer service,rude and uninformed consultants

Webafrica's service is completely horrible, they don't even deserve the star that I gave them. I requested for fibre to be install on the 30th of April the money was taken sometime but I had to keep following up on my installation till I decided to ask for a refund. The refund was requested on the 7th of May processed on the 21st of May but I still haven't received my money, as of the 11/06/2024.I keep following up and everytime I get a different response from the consultants. Their consultants are rude,uninformed and by the time you done with the chat you still don't get clarity on the matter you trying to follow up on. When you ask for an email where you can place a complaint they say they don't have an email to provide to *** consultants are not transparent and they can't even follow up or give you a turnaround time on when to expect the refund.Theres no ticket number and everytime you follow up with a different consultant you need to explain yourself all over again.It's literally the worst ISP anyone can ever choose and it's so disappointing because it's not my first time requesting for fibre.I have received amazing service from other ISPs.Will definitely share my review on all social media platforms because this is a huge inconvenience and it's emotional draining to have to follow up on a refund that I requested literally a month ago.If I don't reach out no one bothers to get back to me or even try to assist me but everytime I'm told that the issue has been escalated.