Horrible customer service with Webafrica

Took hours to get hold of an agent to try return my router. Got told to go to the Johannesburg branch just to arrive and find out the office was and has been closed. Spent the next 2 days trying to get hold of an agent and was told I had to courier the router to Cape Town, out of my own expense. No other support provided. Worse service provider to go with. Especially given that their prices are highly inflated compared to other isp providers. Don't use this service provider.