Horrible Customer service - Web

I am a Webafrica customer however, I found myself getting a deduction from Vumatel as well. I don't understand how they got to my bank account. this has been an ongoing issue with unauthorized deductions from my account by Vumatel, which have been occurring since August 2024. The most concerning part of this matter is that both companies are deducting payments for the same service, which I find ********* and unjustified. I have made several attempts to resolve this issue since December 2024, but to no avail. I have contacted your customer service team on multiple occasions, and each time I am informed by agents that my case has been "escalated" to the relevant departments. Despite this, there has been no resolution, and I have yet to receive a satisfactory response. Furthermore, I am repeatedly asked to submit my bank statement as proof of the deductions, which I have done every time, yet the issue remains unresolved. Their watsapp customer service history keeps on getting deleted and you have to keep on narrating your problem everytime you chat to an agent. The response is always that my issue has been escalated to the finance team and I should wait between 24/48 hrs untill I make another follow up. The lack of communication and transparency in addressing this matter is unacceptable. I have been told time and again that the issue is being escalated to the finance department, but I have received no further updates or action to date. This is so so ********* and also unfair to me since I have asking for a refund no one has come back to me.