Horrible customer service (or lack thereof)

Possibly the worst ISP I've had the misfortune to be contracted to.

There is a total absence of customer support or communication. They don't even have a telephone number I can use to speak to an actual human. The only avenue of communication available is to chat to bots on WhatsApp.

After years of payments, when I attempt to query why I am paying R1000/month for arguably the slowest FTTH line available on the market, where their competitors are offering me up to 10x the line speed for the same premium, I get led around an endless maze of obstacles and hoops to jump through, with no actual resolution. Until I just give up.

When I tried to cancel the contract, complete with a calendar month of notice, they basically just ignored me, and continued as is.

An interesting way to retain customers...