Horrible customer service and false promises

Some of the worst customer service I have ever had. Been sitting with incredibly slow internet now for weeks. Every time am agent "escilates" the issue to someone more senior and to wait 24-72 hours. Their agents make false promises of issues being resolved when nothing changes . When requesting a technician to be sent out I was told I first need to conduct a list of tests longer than my arm, most of which the regular person would struggle with, after already conducting other prior tests.

This is unacceptable behaviour from a company I pay money to to provide a service. Why even pay when I need to do all the work for their techs.

After requesting I be connected to a manager I was told I need to wait another 48 hours to be contacted (not very hopeful that this is going to happen)

If nothing happens by the end of the month I will be cancelling my service with them.