1 reviews | Active since Sept 2026
Horrible customer service and bad internet service
I have been using Webafrica openserve fibre internet for almost a year now and I at first had no issues with the service. It's now been 5 months I have tried to get my internet service checked out because of issues with the lag whilst broadcasting and gaming.Theses times where I try to load up a game or watch a video and it does not even load.I get 40%+ packet loss everyday. I have tried communicating via the WhatsApp number and every time I confirm my OTP the messages just stop whenever I try to communicate further my messages get ignored.I can't even cancel my webafrica subscription because my messages get answered. Absolutely horrible customer service.Please fix the connection or atleast let me cancel my subscription and get a different service provider that will actually be helpful.
We understand how frustrating it must be to deal with ongoing connection issues for several months while also struggling to get the assistance and feedback you're looking for. Experiencing packet loss, lag during gaming and streaming, and difficulty reaching the right team for support is certainly not the experience we want for our customers.We're here to help and would like the opportunity to take a closer look at the connection. To assist with troubleshooting and determine the cause of the packet loss and instability, please send us a direct message with your account email address and, if possible, the results of any recent speed tests or packet loss tests you've performed.Once we have these details, we'll be able to review the connection in greater detail and work towards identifying the cause of the issue.
We are committed to providing the support and service our customers expect from us.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to deal with ongoing connection issues for several months while also struggling to get the assistance and feedback you're looking for. Experiencing packet loss, lag during gaming and streaming, and difficulty reaching the right team for support is certainly not the experience we want for our customers.We're here to help and would like the opportunity to take a closer look at the connection. To assist with troubleshooting and determine the cause of the packet loss and instability, please send us a direct message with your account email address and, if possible, the results of any recent speed tests or packet loss tests you've performed.Once we have these details, we'll be able to review the connection in greater detail and work towards identifying the cause of the issue.
We are committed to providing the support and service our customers expect from us.
Warm regards,
Webafrica Crew