Horrible customer service

I app**** and payed fees required for fibre on the 26th of July 2025,it’s the 7th of August and I still do now have fibre. For more than two weeks now I have been following up and EACH AND EVERY SINGLE TIME an agent speaks to me, they are always escalating but no results in the end.

I work from home so you can imagine how frustrating this is for me always having to hotspot my laptop.

Nobody has assisted me to a point that they provided me with a solution.