Horrible customer service

I tried to make contact with Webafrica, via their "superfast" WhatsApp service, yesterday morning. As per their call centre, they indicated that they are available from 08:00 until 18:00 on weekends and public holidays. But no one responded to WhatsApp until the next day. So the problem started on Sunday morning where my Fibre no longer worked. So finally when I did make contact with Webafrica via the WhatsApp service I was informed that Vumatel has to resolve the matter and that Webafrica can only log a ticket and it they have a 48 hour turnaround time. My goodness I mean, Telkom who is absolutely useless, has a technical centre that helps you while you wait in the line to determine what the problem might be. So Kgomotso gave me Vumatels' number just to be informed from 01 April 2021 they longer have a call centre. So the question comes to mind why can't Webafrica help clients with technical matters, such as LOS? They are the ISP and rely on other companies. I left Rain because I needed a reliable service provider, which Webafrica honestly ends up ranking with my less than a month-long experience worse.