Horrible customer service

Very poor customer service. My fibre was disconnected due to non-payment. I made an EFT payment on the 14th of December, the following day i received a call advising that the payment has been received and i should switch on my router for reconnect. Ever since then till this moment i am still waiting for reconnection. I used their WhatsApp chat, horrible. You get to chat to an agent after more than 30 minutes and yet for them to resolve the query it doesn't happen instantly. Since the 15th whenever i follow up, i am told that the matter has been escalated for reactivation.