sM
sanelisiwe M
1 reviews | Active since Oct 2010
02 Apr 2026, 10:00
Horrible Customer Service
Webafrica has ****mer characteristics. I cancelled a contract on 2 March 20206 but they continued to debit my account on the 1st of April. I tried reaching out to them via whatsapp as it is the only means to get in touch with them. After waiting for more than an hour they responded. I told my story and sent screen shots of the confirmation that my contract was cancelled. The agent that was assisting me said she was escalating the matter and would come back to me and that was 1 April, she didn't . Even this morning, I tried reaching out to them but I'm still waiting for an agent, its been 1 hour 30 minutes.
Their customer service is horrible!
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
02 Apr 2026, 10:05Hello Sanelisiwe.
We completely understand how frustrating this must be, and we want to make sure it’s resolved properly. We’ve reached out to our Retentions/Cancellation teams to review your account and get in touch with you directly to assist further.
Your feedback has been noted, and we’re committed to ensuring this matter is addressed as quickly as possible. Please keep an eye on your inbox for updates from our team.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply02 Apr 2026, 10:05
Official
Hello Sanelisiwe.
We completely understand how frustrating this must be, and we want to make sure it’s resolved properly. We’ve reached out to our Retentions/Cancellation teams to review your account and get in touch with you directly to assist further.
Your feedback has been noted, and we’re committed to ensuring this matter is addressed as quickly as possible. Please keep an eye on your inbox for updates from our team.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
sM
sanelisiwe M's updateReviewer Update
02 Apr 2026, 11:34As I was writing the review, I was chatting to one of the agents Olebogeng asking for feedback. It has been over 30 minutes and there is no response. The next thing they will end the chat and I have to start afresh and explain the same thing. I have explained and sent screenshots to Londiwe, Lethabo, Olebogeng, and Smartyy N who actually confirmed cancellation of the contract but did not process.
I tried calling the Cape Town number and I was on hold for more than an hour moving on the queue, only for the call to be dropped when I was next on the line.
The service is poor and I don't expect to be debited again next month as that would simply amount to *****.
I tried calling the Cape Town number and I was on hold for more than an hour moving on the queue, only for the call to be dropped when I was next on the line.
The service is poor and I don't expect to be debited again next month as that would simply amount to *****.
sM
sanelisiwe M's update02 Apr 2026, 11:34
Reviewer Update
As I was writing the review, I was chatting to one of the agents Olebogeng asking for feedback. It has been over 30 minutes and there is no response. The next thing they will end the chat and I have to start afresh and explain the same thing. I have explained and sent screenshots to Londiwe, Lethabo, Olebogeng, and Smartyy N who actually confirmed cancellation of the contract but did not process.
I tried calling the Cape Town number and I was on hold for more than an hour moving on the queue, only for the call to be dropped when I was next on the line.
The service is poor and I don't expect to be debited again next month as that would simply amount to *****.
I tried calling the Cape Town number and I was on hold for more than an hour moving on the queue, only for the call to be dropped when I was next on the line.
The service is poor and I don't expect to be debited again next month as that would simply amount to *****.
Webafrica's replyOfficial
02 Apr 2026, 11:40Hello Sanelisiwe,
Thank you for your message. We completely understand how frustrating and time-consuming this experience has been, especially after providing multiple screenshots and explanations, only to face delays and dropped calls. Your patience while trying to get this resolved is greatly appreciated.
We want to reassure you that our Retentions/Cancellations Team has been notified and will be in touch directly to provide the assistance required.
Warm regards,
Webafrica Crew
Thank you for your message. We completely understand how frustrating and time-consuming this experience has been, especially after providing multiple screenshots and explanations, only to face delays and dropped calls. Your patience while trying to get this resolved is greatly appreciated.
We want to reassure you that our Retentions/Cancellations Team has been notified and will be in touch directly to provide the assistance required.
Warm regards,
Webafrica Crew
Webafrica's reply02 Apr 2026, 11:40
Official
Hello Sanelisiwe,
Thank you for your message. We completely understand how frustrating and time-consuming this experience has been, especially after providing multiple screenshots and explanations, only to face delays and dropped calls. Your patience while trying to get this resolved is greatly appreciated.
We want to reassure you that our Retentions/Cancellations Team has been notified and will be in touch directly to provide the assistance required.
Warm regards,
Webafrica Crew
Thank you for your message. We completely understand how frustrating and time-consuming this experience has been, especially after providing multiple screenshots and explanations, only to face delays and dropped calls. Your patience while trying to get this resolved is greatly appreciated.
We want to reassure you that our Retentions/Cancellations Team has been notified and will be in touch directly to provide the assistance required.
Warm regards,
Webafrica Crew