Horrible customer experience (whatsapp chatbot🤮)

Non existent customer support. I am sick and tired of speaking to a bot via whatsapp. Ordered uncapped Fibre with them including an uncapped line (voip). Took forever to deliver the router and handset. I eventually took delivery of the router and no handset. I was eventually told I needed to oder the handset separately and pay for delivery again (R400). Now that I have the handset, I'm told the reason it doesn't work is because I did not buy a base and that I need to buy another handset that comes with a base. R1600 plus R400 for delivery. Placed that order on the 5th of April 2020, still no handset and base has been delivered plus I have no one to ask about my shipment because you are kept on the phone for 3hrs waiting to speak to an agent and the whatsapp customer care bot is completely useless.