Horrible cancellation experience

They make cancelling as difficult as possible. You can do everything online, but dare try to cancel a service and you have to suffer through a badly written chat bot on WhatsApp. And then once you get through to a human they will then have to redirect you to billing so that you can cancel your account with someone from billing, because none of the menu options gives you a cancel option.

Then after waiting for even longer to get to someone at billing they will take forever to go through the process with you, it took me over an hour (70mins to be exact) to go from the first message until the cancellation was finally lodged.

Oh and don't try to cancel without a reason, they do not accept that. You MUST provide a reason.

Webafrica use to be an exceptional ISP, I guess they just grew to fast and now they are this horrible monster that only cares about sales and not at all about after sales support. You're better off finding a smaller ISP that still have people answering phones with skilled IT support staff.