Horrible aftersales support service.

Horrible aftersales support as the only way to talk to support is via a live chat, which closes all the time so you have to restart a new chat. AND might i add that the new chat ignores your messages, OR alternatively the WhatsApp which ignores your messages as well, doesn't work in the specified business hours. so, you are inevitably alone with your service that you pay for and cannot use at all. It has been extremely difficult to find an answer as to why the fibre is not authenticating, and yet the fault had been closed shortly after I had communicated with the agent to get the fault escalated. Never have I ever had such a bad experience. I mean is it the new age tech world that gives worse service to clients