Horrible After Sales Service

If i could give them zero stars i would. I have been trying since the beginning of February to get a replacement router. We did all the tests, we verified that it is indeed the router that is faulty. I am then told that it will take three to five business days for the new router to be delivered. A week passes and no router. I then do a follow up. After three hours I get told that there was an issue with the delivery and that they looking into it. I wait another hour with no response, to the point where the chat times out. I decided then today 18/02/2026 to try and get some answers. I start the chat at 10am and end up getting transferred from one department to another with no one being able to give me an answer. It is now 3:50pm. After five hours they now want me to run the diagnostics test AGAIN and asked me if I have the details of the previous tests and chat reference which tells me that when they say they are logging a ticket they are talking a load of nonsense. They have no details of my router that needs to be delivered. I have never experienced such ******* service in my life, I'm a very reasonable and understanding person but everyone has their limit. Absolutely pathetic.