Horrible after sales service

First of all, let me say that I am highly disappointed with the low quality of customer service that your company provides.

1. On Wednesday 28th August 2019, I was experiencing issues with the connection, when I got home from work I switched the router off and on again (as it was red since the evening before - till Wednesday afternoon) yet it shows that data usage is around 10 gigs for that day.

2. Since Friday the 23 August 2019, the router was not working at all - Yet it shows I have used 12 gigs of data. Now I had data in the morning, the device did not work the entire day...yet again and the data usage is again higher than any other day.

3. So at first, your support team tells me there is data and suggests a few things I can try which still resulted in zero success, suddenly the next response is that my data is finished and that I should top - up, after me already saying that I topped up twice, the money was deducted and the data isn't reflecting (due to whatever issue that you guys cannot seem to resolve). No here is my question is it not obvious that I firstly couldn't top - up due to a fault you guys had and secondly does it not seem strange to anyone that on a weekday and only on the two days that I mention that the router isn't working also happen to me my highest usage for the month? Does this not appear unusual to anyone unless I point it out? I have attached the usage

4. I have called numerous times, each time wasting my time and money holding for long periods of time with no option to leave a voice message and having to endure that annoying voice message on repeat each time I call, Eventually I get hold of an agent telephonically who promises to call back with an answer and nearly a day later I am yet to receive a call. I try using the ridiculous thing you refer to as a 'bot' and ofcoz after answering all the questions it cannot help me and I have to start the whole process again on a different forum. I email an agent and his response hours/days later and ask for a callback and again (surprise surprise) nothing

Does anyone at this company actually understand what customer support entails?