Horrible, abusive and arrogant!

I have been with WebAfrica for almost 3 years now, so when I decided to move I told them I wanted to relocate my services they then without notifying me billed R499 from my account and called it a processing fee, I have a neighbor who’s moved twice, never been asked to pay anything.

I told them the place I’m moving too is already fitted with Fibre infrastructure they told me the fees are new, i then told them I’m leaving as at 01 November 2022

Yesterday they refunded me and blocked my internet access, this while I have paid for the whole of October, their contact line of WhatsApp takes hours before you can speak to an agent and when you do go through the conversations involve long pauses from their part and your issue might not even get resolved

Now I’m in the middle of exams with no internet