Horrible

The worse service. I’m canceling my subscription today. How can more than 7 agents get 1 query wrong. I have been struggling with webafrica for almost 30 days and it’s stupid bot that transfer me one department to another and then ask for the same details over and over again. First you debit my bank account with the wrong amount and then you suspend my WiFi. Please refund my money or credit my account but no you want me to pay the monthly fee and wait for the refund with the possibility that it might take another 30 days. I’m canceling and don’t think I’m paying a cancellation fee R1000 you ridiculous and please come fetch your own to use router because I will not use my own money to return it. Please send your employees for training so they can affectively resolve issues. And add a contact number that clients can call in what are you hiding from. I’m so furious