UA
Umair A
1 reviews | Active since Dec 2011
30 Apr 2026, 11:31
Horrible
Horrible. Installing fibre took over 3 weeks despite payment. Installer finally pulls through and does the job of a 5 year old. Not even 24 hours later and my internet is down, I've already received 2 sms that I am going to be charged pro rata. I understand that sometimes your Internet goes down. However, I keep being transferred across departments like a ball. It's childish and ridiculous and a clear disrespect towards the customer. Unfortunately cancellation with them is like a handshake with the devil , it's just a horrible relationship we're in. For anyone considering an ISP , STAY FAR AWAY FROM WEBAFRICA
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Webafrica's replyOfficial
30 Apr 2026, 11:35Hi Umair, we can see that you’ve been in touch with our consultants, and we want to assure you that your query has already been escalated to our onboarding team for further assistance and follow-up. They’ve been assigned to take a closer look and work on getting this properly addressed for you. We understand how frustrating repeated handovers can feel, so the focus now is to ensure the onboarding team takes ownership and drives this through without you needing to repeat the same details again. We appreciate your patience while this is being worked on, and we’ll ensure they continue progressing this for you. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Apr 2026, 11:35
Official
Hi Umair, we can see that you’ve been in touch with our consultants, and we want to assure you that your query has already been escalated to our onboarding team for further assistance and follow-up. They’ve been assigned to take a closer look and work on getting this properly addressed for you. We understand how frustrating repeated handovers can feel, so the focus now is to ensure the onboarding team takes ownership and drives this through without you needing to repeat the same details again. We appreciate your patience while this is being worked on, and we’ll ensure they continue progressing this for you. Warm regards,
Webafrica Crew
Webafrica Crew