**********ly poor customer service from Webafrica

Webafrica's customer service is a nightmare. My fibre connection was suddenly ended on 29 July. I've had my service with them for several years and they've been pretty reliable. Until now when many of our livelihoods depend on internet connectivity because were working from home. I've been logging a ticket to try and solve the problem since July 29 and they keep closing it without any contact with me. I've been forced to buy a Telkom bundle to continue working. Webafrica keeps you waiting endlessly and just don't answer calls. The whataspp bot is utterly useless. I am now looking to cancel my service as a whole week with no connectivity and no assistance whatsoever is simply not acceptable for any reputable company.