********** service delivery

I don't know where to start?

Your service delivery is **********. I joined in my pvt capacity last week friday after moving into a new house. Using you at my office. This also took me 3 to 4 hrs to activate with the chatbot. Made payment to activate my services. Seems there is an issue. could not get it to work over the weekend. Vuma came out to asses. Found that the old system is faulty and informed me I would need a new system. sent me the invoice to send to Webafrica. as I get a free installation with my package. I have phoned in. Being on hold for 2 hours and then you drop the call on me. on the chatbot yesterday from 2pm to 9pm. and all that happened was that i was transferred from one department to another saying this is not there problem. this department must help. It is like nobody there really care about the clients and is just all too happy to pass on the issue to another agent.

I have now sent the quote on and guess what. I have been transferred to yet another department.

By 12 pm today if this is not resolved. I will be cancelling both my accounts and moving to another service provider. A phone call from management would be ideal. and can resolve this in an instant. Good luck.

Louis Hanekom.