JM
John M

1 reviews | Active since Feb 2023

06 Feb 2023, 11:03

********** SERVICE - AVOID

********** SERVICE. AVOID. Was erroneously charged R2880 for a clawback for moving house (despite being assured this would not be the case) ... no new installation required just moving the router. Then was subjected to 5 hours of whatsapp "service" whereby WebAfrica continuously dropped the chat so I had to restart each time. They then put me on hold for over an hour (this after 4 hours of back and forth) ... then they dropped the chat due to inactivity!! You couldn't make this up. No one answers the phone, no one answers emails. You are dumped into a pit. They also butchered my move so that I was without internet for a week despite lining this up months in advance. In a nutshell, if you throwing money away with no recourse and hours of wasted time trying in vain to get it back then they are for you. If you don't want to get tortured by this type of service then there are others that are way better. They overcharge you and leave you and then make it impossible/difficult to get your refund.

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JM
John M's update08 Feb 2023, 12:00
Reviewer Update
There is a reason why WebAfrica is ranked stone last out of all ISPs in South Africa. 18th out of 18 for service and billing. I can 100% second that based on my experience. They make Telkom look great.
The shocking service continues with endless generic repetition ...