********** service

I have been trying to pay an account for over a week. Yes the account is overdue, but I'm trying to assist a family member in order for them to work from home. I tried calling the contact centre and due to lock down was referred to their WhatsApp channel. Now this is supposed to be the faster, better way of dealing with a query.. But that was not my experience. Carmeliter, Augustin and Marshal didn't not have the time of day to assist me with my query. Before I could properly explain the issue they would close the ticket. I was referred to the provisioning department, without a contact number or an explanation as to why by Augustin. Then I try to explain this to Marshal who also transfers me to this department without even allowing me to explain... Now I don't know if you don't care, not interested in the business or what the deal is. But for the love of all that's holy and good, can someone sort out this issue.. Coz if I have to read another bit response saying they'll be with me shortly...