**********, even for an ISP...

WebAfrica states on their website that, after a fiber order has been accepted, if it is not active within 14 days - they’ll pay you R999. It has now been more than a month and nothing. No updates, no information, nothing. To do this, WebAfrica surely has an easy procedure to follow.

As I am typing this I am still online with support - 7 hours and counting. I started my chat with support this morning at 9 am. It is now 5 pm and the only thing that has happened since 9 am is that I have been transferred back and forth multiple times.

Support (Kurt) transferred me to Billing (Siyabonga) who transferred me back to support (Prince) before Prince transferred me to Provisioning (Geraldo), Geraldo then transferred me back to Billing (Thando) Thando then transferred me to what she called (Internal Customer Saver Department). For the record, not a single one of these agents attempted to get anything done. They all just transferred me to other departments and I had to wait hours between agents for the next agent to start the chat.

Every single agent transferred me before I could even say a thing, which is the equivalent of putting the phone down in my ear. What makes this worse is that I told Siyabonga that I came from support who cut my chat off midway to send me back. I then told Prince and Geraldo, before we even started the conversation, not to transfer me - but both just flat-out ignored me and put me on hold. I waited for 2 hours after Prince dropped the line.

I haven’t even complained about that yet. All I did was to claim this offer. Yet it would seem that nobody at webafrica has any clew how to do this. Or rather - they will frustrate you endlessly and esure in such a way that nobody ever claims this blunt offer that they make.

Your customer service is a disgrace. Your agents are worthless. Your support platform is pathetic.

Your service is so absolutely ********** that I would rather have my dentist pull my teeth while I renew my driver’s license in Brits than continue to use you as my isp.