HOME MOVE NOT BEING DONE IN TIME

Requested a move of our fibre line on the 27th of December, still to this day do not have access. Speak to a consultant daily that all give different info. This is really disappointing. Now requesting for pictures of the routers, why was this not the first thing requested? Only to be told it will only be actioned tomorrow to tell us how long it will take. We need to get this sorted immediately and be given a refund of the days internet missed by your negligence.