Home Fibre installation

Fiber installation Paid and booked for 19/08/2020 at 4pm. via Web Africa. Vumatel Technician showed up at 14:30 and mentioned that I need to lift the paving and dig the trench as he does not do that and I need to provide an extension cord for his power tools to work. (this is not stipulated anywhere and was not mentioned telephonically either). Technician proceeded to leave, about 3min later I received a call from the Technician, “Hi Mr. Abrahams, I got another job and will not be returning but someone else will, I spoke to the office they said it ok and someone will call you” No one contacted me and no other technician came out, I proceed to lift my paving after 10pm last night (after a very, very long work day), could not dig any trenches as it started raining. I have several neighbors with the same issue. Why is this done in other arears but cannot be done in Grassy Park? My experience so far with WEB AFRICA - VUMATEL This is pathetic and disgusting service, THAT I PAID FOR…..