Hit and miss.

Hit and miss, one day technical support is competent and on another day it is awful. Your call centre's need to be sectioned. It sounds like the middle of trafalgar square on a busy day when trying to get technical support.

Also, when recommending a customer reset their router could you PLEASE also inform them to go through the setup process through the Router IP again. How could we expect older people to know why their internet is not working after the awful recommendation of resetting the router without a follow up on the setup process necessary after that.

I had a good experience once and a terrible experience the next. hence an average rating.