HIGHLY IRATE & DISAPPOINTED CUSTOMER

Highly ****ed off with webafrica . My Debit goes off on the 1st of every month , due to the 1st being a holiday this month , the debit went off yesterday which I can see on my statement , they also sometimes debit me before which is fine by me because I always leave funds for my debits . And this morning I get a message from webafrica stating the debit did not go through and I must make payment . tried asking an agent for assistance via the whatsapp communication but the agent cannot give me a valid reason why the debit did not go through ..AND I HAVE FUNDS IN MY ACCOUNT!!!!! I am so frustrated with this service also I am moving to the South Coast and I wanted my service but I must PAY 1000 just to cancel. there is not other means of communication with Webafrica and their whatsapp platform is USELESS