1 reviews | Active since May 2015
Highly frustrated with webafrica
I am highly frustrated and quite ****ed off with webafrica I spent 2 days phoning back and forth between webafrica and vumatel I'm not sure who is more ***********. Today alone I spent 3 hours phone in to activate my account and i must here from the consultant after holding on for 30min that I mu account is still not active and the department that can help only works on Monday so i now have to sit the entire weekend without any Internet connection after numerous phone calls and follow ups I lazy *********** consultants I will not except this service and to my surprise I was advised that my current service has been canceled. I have all the recordings to webafrica confirming that everything is sorted I expect immediate action to be taken because I will not wait till Monday for a technician. A very ****ed of paying client.
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
SOCIAL MEDIA:
•You can pop us a message via DM on Facebook or Twitter from 08:00 am – 16:00 pm, Mon – Fri, with your ticket reference (email) number, and our Social Media responder will follow up with the ticketing team and ensure response asap
Kind regards,
Webafrica
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
SOCIAL MEDIA:
•You can pop us a message via DM on Facebook or Twitter from 08:00 am – 16:00 pm, Mon – Fri, with your ticket reference (email) number, and our Social Media responder will follow up with the ticketing team and ensure response asap
Kind regards,
Webafrica